今日更新推送Trae work后客户端无法启动和运行

帮助与支持
, ,
1

你的运行环境（版本号「点击帮助-关于-复制」）：

windows

问题描述（你遇到了什么

复现步骤（如何才能重现这个 Bug/问题？）：
1.我不知道如何复现，本来下午打开了准备运行，但是提示推送更新，更新后就BBQ了
2.
3.

报错信息或截图（如有）：

[0901/160945.964:INFO:aha\components\metrics\metrics_base.cc:52] [startup] metric: basicStartupComplete, start
[0901/160945.970:INFO:aha\components\manifest\manifest.cc:91] GetManifestContent exe_dir: D:\Program Files\TRAE SOLO CN\Trae CN
[0901/160945.971:INFO:aha\components\manifest\manifest.cc:106] AppManifest manifest_content={“appId”:“787976”,“appVersion”:“3.3.95”,“buildVersion”:“2.3.78542”,“activeUrl”:“https://log.snssdk.com/service/2/app_alert_check/",“channel”:“stable”,“language”:“zh-CN”,“logifierDomain”:“api.trae.com.cn”,“settingsDomain”:“api.trae.com.cn”,“name”:"Trae CN”,“package”:“com.trae.app”,“packageType”:“stable_cn”,“MSSdkLicenseWin”:“x7NRHo5xz/2TJyFElZ5N3kJbvc24gABBof5k/m8Akx4SmvEF/MBjYkSTLpP3ldzOtA2QdNJlFzFU8TM5mdXvFXgp1cSVFYgOu0/kWJ/+GBEIYZAakGE2syfbVInFiSUTwwefWmZ1zf5fTrOtg+TJutVZKfLRvxYzVVsIZXurj2Gt3Ci+1b5FabzZSbUxprZosO4HtZpZhihq9b03sDD+7gFQ38ZFEPj2pQR8mxAqM8O7OKEx7XqIdKxIZpoUtrU6dr0ifOuhxRhKEXXH4gXQk0jp9gyvR+DXzDe/tj2H9c6cvWPO”,“MSSdkLicenseMac”:“dq9nq4F8oxhqPrsly5xjYoq4SGiKwL+UOAQdmHRmq/59DBt9anDax0TWA0smtMi9XFBuMeOfdVrz/rYDMNUfK4UU/L3aJqs+BHM1bx/ZAlHDRB3UBWi5v/7CDvBndah7rehh70Vf6/4v/crxtAgHMgWGR+STpfcJGnttxPJbqVMqCXSII1PA5dfYavztpS05f8DBPfyxuqT6bL9XMhqiS1fvXa8iF8nOqOJ/p791EmByofxGRk7B4x13R6/G8VshqZeQ1J8X660DcRGsKi7nL6nGp24=”,“region”:“CN”,“registryUrl”:“https://log.snssdk.com/service/2/desktop/device_register/“,“slardarDomain”:“pc-mon.zijieapi.com”,“slardarAid”:787976,“oversea”:false,“ahaNet”:{“ttnet_params”:{“domain_httpdns”:“dig.bdurl.net”,“domain_netlog”:“crash.snssdk.com”,“app_id”:“787976”,“tnc_host_first”:“tnc3-bjlgy.zijieapi.com”,“app_name”:“trae”,“tnc_host_second”:”“,“tnc_host_third”:”“,“domain_boe”:”.boe-gateway.byted.org",“update_version_code”:“”,“version_code”:“3395”,“bypass_proxy”:false,“is_drop_first_tnc”:false,“use_domestic_store_region”:false,“get_domain_default_json”:"{\“data\”:{\“ttnet_http_dns_prefer\”:0,\“tnc_update_interval\”:300,\“chromium_open\”:1,\“http_dns_enabled\”:1,\“ttnet_http_dns_enabled\”:1,\“ttnet_tt_http_dns\”:1,\“ttnet_http_dns_timeout\”:5,\“opaque_data_enabled\”:1,\“wpad_enabled\”:0,\“pac_enabled\”:1,\“clear_pool_enabled\”:1,\“get_domain_default_json\”:1,\“md5_check\”:0},\“message\”:\“success\”}”},“params”:{“user_agent”:“”,“experimental_options”:“”,“enable_http2”:true,“enable_brotli”:true,“enable_quic”:true,“enable_network_quality_estimator”:false,“enable_verbose_log”:false,“enable_ca_store”:false,“store_idc_rule_json”:“”,“ttnet_inner_log_switch”:255,“bypass_mssdk”:true},“access_policy”:“{“domain_white_list”:{”.trae.ai":["“],”.traeapi.us":["“],”.mchost.guru":["“],”.bytedance.net":["“],”.tiktok-row.net":["“],”.byteintl.net":["“],”.byted.org":["“],”.trae.com.cn":["“],”.trae.cn":["“]},“enable_detail_log”:false}”}}
[0901/160945.971:INFO:aha\components\device_info\private\device_info_win_impl.cc:193] PlatformDeviceInfoImpl::read_smbios done, size = 4019
[0901/160945.972:INFO:aha\components\device_info\private\device_info_win_impl.cc:427] Current disk count = 1
[0901/160945.972:INFO:aha\components\device_service\device_service.h:33] DeviceService GetHardwareInfo, cost time: 1 ms
[0901/160945.972:INFO:aha\components\device_service\device_service.cc:1124] DeviceService, DecryptDeviceId succeed, device_id: 3647498024688475, install_id: 3647498024692571
[0901/160945.972:INFO:aha\components\metrics\metrics_base.cc:64] [startup] metric: basicStartupComplete, end, latency: 8ms
[0901/160945.972:INFO:aha\components\metrics\metrics_base.cc:52] [startup] metric: initializeICU, start
[0901/160945.973:INFO:aha\components\metrics\metrics_base.cc:64] [startup] metric: initializeICU, end, latency: 1ms
[0901/160945.973:INFO:aha\components\metrics\metrics_base.cc:52] [startup] metric: loadV8Snapshot, start
[0901/160945.973:INFO:aha\components\metrics\metrics_base.cc:64] [startup] metric: loadV8Snapshot, end, latency: 0ms
[0901/160945.973:INFO:aha\components\metrics\metrics_base.cc:52] [startup] metric: crashReporterStartup, start
[0901/160946.030:INFO:aha\components\metrics\metrics_base.cc:64] [startup] metric: crashReporterStartup, end, latency: 57ms
[0901/161004.183:INFO:aha\components\metrics\metrics_base.cc:52] [startup] metric: basicStartupComplete, start
[0901/161004.186:INFO:aha\components\manifest\manifest.cc:91] GetManifestContent exe_dir: D:\Program Files\TRAE SOLO CN\Trae CN
[0901/161004.186:INFO:aha\components\manifest\manifest.cc:106] AppManifest manifest_content={“appId”:“787976”,“appVersion”:“3.3.95”,“buildVersion”:“2.3.78542”,“activeUrl”:“https://log.snssdk.com/service/2/app_alert_check/",“channel”:“stable”,“language”:“zh-CN”,“logifierDomain”:“api.trae.com.cn”,“settingsDomain”:“api.trae.com.cn”,“name”:"Trae CN”,“package”:“com.trae.app”,“packageType”:“stable_cn”,“MSSdkLicenseWin”:“x7NRHo5xz/2TJyFElZ5N3kJbvc24gABBof5k/m8Akx4SmvEF/MBjYkSTLpP3ldzOtA2QdNJlFzFU8TM5mdXvFXgp1cSVFYgOu0/kWJ/+GBEIYZAakGE2syfbVInFiSUTwwefWmZ1zf5fTrOtg+TJutVZKfLRvxYzVVsIZXurj2Gt3Ci+1b5FabzZSbUxprZosO4HtZpZhihq9b03sDD+7gFQ38ZFEPj2pQR8mxAqM8O7OKEx7XqIdKxIZpoUtrU6dr0ifOuhxRhKEXXH4gXQk0jp9gyvR+DXzDe/tj2H9c6cvWPO”,“MSSdkLicenseMac”:“dq9nq4F8oxhqPrsly5xjYoq4SGiKwL+UOAQdmHRmq/59DBt9anDax0TWA0smtMi9XFBuMeOfdVrz/rYDMNUfK4UU/L3aJqs+BHM1bx/ZAlHDRB3UBWi5v/7CDvBndah7rehh70Vf6/4v/crxtAgHMgWGR+STpfcJGnttxPJbqVMqCXSII1PA5dfYavztpS05f8DBPfyxuqT6bL9XMhqiS1fvXa8iF8nOqOJ/p791EmByofxGRk7B4x13R6/G8VshqZeQ1J8X660DcRGsKi7nL6nGp24=”,“region”:“CN”,“registryUrl”:“https://log.snssdk.com/service/2/desktop/device_register/“,“slardarDomain”:“pc-mon.zijieapi.com”,“slardarAid”:787976,“oversea”:false,“ahaNet”:{“ttnet_params”:{“domain_httpdns”:“dig.bdurl.net”,“domain_netlog”:“crash.snssdk.com”,“app_id”:“787976”,“tnc_host_first”:“tnc3-bjlgy.zijieapi.com”,“app_name”:“trae”,“tnc_host_second”:”“,“tnc_host_third”:”“,“domain_boe”:”.boe-gateway.byted.org",“update_version_code”:“”,“version_code”:“3395”,“bypass_proxy”:false,“is_drop_first_tnc”:false,“use_domestic_store_region”:false,“get_domain_default_json”:"{\“data\”:{\“ttnet_http_dns_prefer\”:0,\“tnc_update_interval\”:300,\“chromium_open\”:1,\“http_dns_enabled\”:1,\“ttnet_http_dns_enabled\”:1,\“ttnet_tt_http_dns\”:1,\“ttnet_http_dns_timeout\”:5,\“opaque_data_enabled\”:1,\“wpad_enabled\”:0,\“pac_enabled\”:1,\“clear_pool_enabled\”:1,\“get_domain_default_json\”:1,\“md5_check\”:0},\“message\”:\“success\”}”},“params”:{“user_agent”:“”,“experimental_options”:“”,“enable_http2”:true,“enable_brotli”:true,“enable_quic”:true,“enable_network_quality_estimator”:false,“enable_verbose_log”:false,“enable_ca_store”:false,“store_idc_rule_json”:“”,“ttnet_inner_log_switch”:255,“bypass_mssdk”:true},“access_policy”:“{“domain_white_list”:{”.trae.ai":["“],”.traeapi.us":["“],”.mchost.guru":["“],”.bytedance.net":["“],”.tiktok-row.net":["“],”.byteintl.net":["“],”.byted.org":["“],”.trae.com.cn":["“],”.trae.cn":["“]},“enable_detail_log”:false}”}}
[0901/161004.186:INFO:aha\components\device_info\private\device_info_win_impl.cc:193] PlatformDeviceInfoImpl::read_smbios done, size = 4019
[0901/161004.187:INFO:aha\components\device_info\private\device_info_win_impl.cc:427] Current disk count = 1
[0901/161004.187:INFO:aha\components\device_service\device_service.h:33] DeviceService GetHardwareInfo, cost time: 1 ms
[0901/161004.188:INFO:aha\components\device_service\device_service.cc:1124] DeviceService, DecryptDeviceId succeed, device_id: 3647498024688475, install_id: 3647498024692571
[0901/161004.188:INFO:aha\components\metrics\metrics_base.cc:64] [startup] metric: basicStartupComplete, end, latency: 5ms
[0901/161004.188:INFO:aha\components\metrics\metrics_base.cc:52] [startup] metric: initializeICU, start
[0901/161004.188:INFO:aha\components\metrics\metrics_base.cc:64] [startup] metric: initializeICU, end, latency: 0ms
[0901/161004.188:INFO:aha\components\metrics\metrics_base.cc:52] [startup] metric: loadV8Snapshot, start
[0901/161004.188:INFO:aha\components\metrics\metrics_base.cc:64] [startup] metric: loadV8Snapshot, end, latency: 0ms
[0901/161004.188:INFO:aha\components\metrics\metrics_base.cc:52] [startup] metric: crashReporterStartup, start
[0901/161004.239:INFO:aha\components\metrics\metrics_base.cc:64] [startup] metric: crashReporterStartup, end, latency: 52ms
[0901/161012.003:INFO:aha\components\metrics\metrics_base.cc:52] [startup] metric: basicStartupComplete, start
[0901/161012.006:INFO:aha\components\manifest\manifest.cc:91] GetManifestContent exe_dir: D:\Program Files\TRAE SOLO CN\Trae CN
[0901/161012.007:INFO:aha\components\manifest\manifest.cc:106] AppManifest manifest_content={“appId”:“787976”,“appVersion”:“3.3.95”,“buildVersion”:“2.3.78542”,“activeUrl”:“https://log.snssdk.com/service/2/app_alert_check/",“channel”:“stable”,“language”:“zh-CN”,“logifierDomain”:“api.trae.com.cn”,“settingsDomain”:“api.trae.com.cn”,“name”:"Trae CN”,“package”:“com.trae.app”,“packageType”:“stable_cn”,“MSSdkLicenseWin”:“x7NRHo5xz/2TJyFElZ5N3kJbvc24gABBof5k/m8Akx4SmvEF/MBjYkSTLpP3ldzOtA2QdNJlFzFU8TM5mdXvFXgp1cSVFYgOu0/kWJ/+GBEIYZAakGE2syfbVInFiSUTwwefWmZ1zf5fTrOtg+TJutVZKfLRvxYzVVsIZXurj2Gt3Ci+1b5FabzZSbUxprZosO4HtZpZhihq9b03sDD+7gFQ38ZFEPj2pQR8mxAqM8O7OKEx7XqIdKxIZpoUtrU6dr0ifOuhxRhKEXXH4gXQk0jp9gyvR+DXzDe/tj2H9c6cvWPO”,“MSSdkLicenseMac”:“dq9nq4F8oxhqPrsly5xjYoq4SGiKwL+UOAQdmHRmq/59DBt9anDax0TWA0smtMi9XFBuMeOfdVrz/rYDMNUfK4UU/L3aJqs+BHM1bx/ZAlHDRB3UBWi5v/7CDvBndah7rehh70Vf6/4v/crxtAgHMgWGR+STpfcJGnttxPJbqVMqCXSII1PA5dfYavztpS05f8DBPfyxuqT6bL9XMhqiS1fvXa8iF8nOqOJ/p791EmByofxGRk7B4x13R6/G8VshqZeQ1J8X660DcRGsKi7nL6nGp24=”,“region”:“CN”,“registryUrl”:“https://log.snssdk.com/service/2/desktop/device_register/“,“slardarDomain”:“pc-mon.zijieapi.com”,“slardarAid”:787976,“oversea”:false,“ahaNet”:{“ttnet_params”:{“domain_httpdns”:“dig.bdurl.net”,“domain_netlog”:“crash.snssdk.com”,“app_id”:“787976”,“tnc_host_first”:“tnc3-bjlgy.zijieapi.com”,“app_name”:“trae”,“tnc_host_second”:”“,“tnc_host_third”:”“,“domain_boe”:”.boe-gateway.byted.org",“update_version_code”:“”,“version_code”:“3395”,“bypass_proxy”:false,“is_drop_first_tnc”:false,“use_domestic_store_region”:false,“get_domain_default_json”:"{\“data\”:{\“ttnet_http_dns_prefer\”:0,\“tnc_update_interval\”:300,\“chromium_open\”:1,\“http_dns_enabled\”:1,\“ttnet_http_dns_enabled\”:1,\“ttnet_tt_http_dns\”:1,\“ttnet_http_dns_timeout\”:5,\“opaque_data_enabled\”:1,\“wpad_enabled\”:0,\“pac_enabled\”:1,\“clear_pool_enabled\”:1,\“get_domain_default_json\”:1,\“md5_check\”:0},\“message\”:\“success\”}”},“params”:{“user_agent”:“”,“experimental_options”:“”,“enable_http2”:true,“enable_brotli”:true,“enable_quic”:true,“enable_network_quality_estimator”:false,“enable_verbose_log”:false,“enable_ca_store”:false,“store_idc_rule_json”:“”,“ttnet_inner_log_switch”:255,“bypass_mssdk”:true},“access_policy”:“{“domain_white_list”:{”.trae.ai":["“],”.traeapi.us":["“],”.mchost.guru":["“],”.bytedance.net":["“],”.tiktok-row.net":["“],”.byteintl.net":["“],”.byted.org":["“],”.trae.com.cn":["“],”.trae.cn":["“]},“enable_detail_log”:false}”}}
[0901/161012.007:INFO:aha\components\device_info\private\device_info_win_impl.cc:193] PlatformDeviceInfoImpl::read_smbios done, size = 4019
[0901/161012.008:INFO:aha\components\device_info\private\device_info_win_impl.cc:427] Current disk count = 1
[0901/161012.008:INFO:aha\components\device_service\device_service.h:33] DeviceService GetHardwareInfo, cost time: 1 ms
[0901/161012.008:INFO:aha\components\device_service\device_service.cc:1124] DeviceService, DecryptDeviceId succeed, device_id: 3647498024688475, install_id: 3647498024692571
[0901/161012.008:INFO:aha\components\metrics\metrics_base.cc:64] [startup] metric: basicStartupComplete, end, latency: 5ms
[0901/161012.008:INFO:aha\components\metrics\metrics_base.cc:52] [startup] metric: initializeICU, start
[0901/161012.008:INFO:aha\components\metrics\metrics_base.cc:64] [startup] metric: initializeICU, end, latency: 0ms
[0901/161012.008:INFO:aha\components\metrics\metrics_base.cc:52] [startup] metric: loadV8Snapshot, start
[0901/161012.008:INFO:aha\components\metrics\metrics_base.cc:64] [startup] metric: loadV8Snapshot, end, latency: 0ms
[0901/161012.008:INFO:aha\components\metrics\metrics_base.cc:52] [startup] metric: crashReporterStartup, start
[0901/161012.061:INFO:aha\components\metrics\metrics_base.cc:64] [startup] metric: crashReporterStartup, end, latency: 53ms

2

你好！针对 Windows 版 TRAE Work 自动更新后无法启动的情况，你可以尝试以下两种解决方法：

  1. 覆盖安装（推荐）：无需卸载当前无法启动的客户端，直接前往 TRAE 官网 重新下载 Windows 版安装包并完成安装。覆盖安装不会影响你原有的代码和配置。
  2. 重启电脑：在 Windows 系统中升级时，有极小概率会受安全软件拦截影响导致进程意外终止，重启电脑或暂时关闭安全软件也可能使其恢复正常。

如果覆盖安装后依然无法启动，请在帖子里补充最新的现象，我们会继续协助排查。

3

官网重新下载一个安装包，覆盖安装下