pycharm显示Your environment does not support JCEF切换运行时后的trae插件登录企业版用户不工作

帮助与支持 Bug 反馈
1

你的运行环境（版本号「点击帮助-关于-复制」）：

pycharm 2026.2.0.1

trae ai:coding assistant 版本 1.7.0.2

最新变化：version 1.0.30

问题描述（你遇到了什么问题？）：

我的pycharm中一直使用trae插件，最近升级了pycharm后有几天没有使用。今天使用时发现trae插件界面进不去。提示：Your environment does not support JCEF，我切换了运行时后插件可以进入。

由于我同时有个人账号和企业账号，我发现个人账号登录时可以正常使用。企业账号登录后无法使用，提示当前模型不存在，而且可选择的模型列表中也只有个人版的少量模型。没有之前可以使用的如GLM5.2。然后我当模型切换到kimi K2后才可以使用。其它可选模型如doubao-seed 1.6仍然不可用。

补充，我个人怀疑是企业版trae对话界面中的模型选择列表无法在切换企业和个人用户之间进行刷新所以删除了插件后重新安装，但问题依然存在。

复现步骤（如何才能重现这个 Bug/问题？）：
1.插件登录个人用户，可以正常使用。退出个人用户。
2.插件登录企业用户，无法正常使用（可选模型与个人用户一样，见图片，当前为第一个doubao seed 1.6）。
3.切换kimi-k2，可以使用。

报错信息或截图（如有）：

屏幕截图 2026-08-04 143301
屏幕截图 2026-08-04 1433011233×1038 77.4 KB

2

看到你遇到模型列表没刷新的问题啦！关于 JCEF 的报错，你切换运行时（Runtime）确实是正确的处理方式，点个赞！:+1:

对于切换企业账号后模型列表没有刷新、提示模型不存在的问题，这很可能是因为本地旧账号的状态缓存没有被完全清理掉。不过，这个我在知识库里暂时没翻到准确的说明，不太敢给你拍脑袋的数字 / 步骤。建议查 docs.trae.cn 或邮件 feedback@mail.trae.cn 跟客服确认下~

为了方便后续排查，你可以先在帖子里补充一下你的操作系统（Windows 还是 macOS）。另外，你可以在 PyCharm 里连按两次 Shift，输入并选择 TRAE AI: Open Log and Copy User Info 来获取一下插件日志。把日志发到帖子里，这样能帮助大家更快定位账号状态不同步的原因。有任何新情况随时更新哈～

3

2026-08-03 15:04:53.091 [INFO] [client] ExternalUserManagerImpl…
2026-08-03 15:05:18.302 [INFO] [client] [SaaS Preheat] CN returned status=200, elapsed=5564ms
2026-08-03 15:05:18.341 [INFO] [client] [SaaS Preheat] Winner: cn, saved to storage
2026-08-03 15:05:18.382 [INFO] [client] [SaaS Preheat] SG returned status=200, elapsed=5613ms
2026-08-03 15:09:26.810 [INFO] [client] register disposer aiServiceByProject
2026-08-03 15:09:27.829 [INFO] [client] starting ai server initialization
2026-08-03 15:09:28.365 [INFO] [client] ai server init start
2026-08-03 15:09:28.590 [INFO] [client] ai server init boot config
2026-08-03 15:09:29.624 [INFO] [client] ai server is initializing, waiting for completion…
2026-08-03 15:09:32.430 [INFO] [client] [CodeContributionTrace] installCommitListener needInstallRepoChanged=true project=BERT-BiLSTM-CRF basePath=C:/Users/hwbox/PycharmProjects/BERT-BiLSTM-CRF
2026-08-03 15:09:34.203 [INFO] [client] pluginSessionID: d29b8d39-f870-4742-abd2-cd6c0708ac7f
【APMWatcher】subscribeIdePerformance start, pluginSessionID: d29b8d39-f870-4742-abd2-cd6c0708ac7f
【APMWatcher】subscribeIdePerformance success
【APMWatcher】dumpThreads C:\Users\hwbox\AppData\Local\JetBrains\PyCharm2026.2\log\threadDumps-freeze-20260803-150912-PY-262.8665.369\threadDump-20260803-150935.txt
2026-08-03 15:09:35.707 [INFO] [client] register disposer chatSessionServiceByProject
2026-08-03 15:09:35.829 [INFO] [client] pluginSessionID: e871746c-d225-4477-8ef1-e6a4bf77f310
2026-08-03 15:09:35.829 [INFO] [client] register disposer pluginSessionServiceByProject
【APMWatcher】mainThreadInfo: “AWT-EventQueue-0” prio=10 Id=49 RUNNABLE
at java.base@25.0.3/java.lang.ClassLoader.defineClass2(Native Method)
at java.base@25.0.3/java.lang.ClassLoader.defineClass(ClassLoader.java:1052)
at app//com.intellij.util.lang.UrlClassLoader.consumeClassData(UrlClassLoader.java:341)
at app//com.intellij.util.lang.ZipResourceFile.findClass(ZipResourceFile.java:118)
at app//com.intellij.util.lang.JarLoader.findClass(JarLoader.java:60)
at app//com.intellij.util.lang.ClassPath.findClassInLoader(ClassPath.java:306)
at app//com.intellij.util.lang.ClassPath.findClass(ClassPath.java:256)
at app//com.intellij.util.lang.UrlClassLoader.findClass(UrlClassLoader.java:262)
…

【TeaMetrics】reportDumpedThreads start
【APMWatcher】dumpThreads C:\Users\hwbox\AppData\Local\JetBrains\PyCharm2026.2\log\threadDumps-freeze-20260803-150948-PY-262.8665.369\threadDump-20260803-150948.txt
【APMWatcher】mainThreadInfo: “AWT-EventQueue-0” prio=10 Id=49 RUNNABLE
at com.intellij.codeInsight.codeVision.CodeVisionHost.onEditorCreated(CodeVisionHost.kt:473)
at com.intellij.codeInsight.codeVision.CodeVisionHost.subscribeEditorCreated$lambda$0(CodeVisionHost.kt:287)
at com.intellij.codeInsight.codeVision.CodeVisionHost$$Lambda/0x0000000036a18000.invoke(Unknown Source)
at com.jetbrains.rd.util.reactive.IViewableSet$view$1.invoke(ViewableCollections.kt:46)
at com.jetbrains.rd.util.reactive.IViewableSet$view$1.invoke(ViewableCollections.kt:42)
at com.jetbrains.rd.util.reactive.IViewableSet$advise$1.invoke(ViewableCollections.kt:29)
at com.jetbrains.rd.util.reactive.IViewableSet$advise$1.invoke(ViewableCollections.kt:29)
at com.jetbrains.rd.util.reactive.ViewableSet.advise(ViewableSet.kt:66)
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【APMWatcher】dumpThreads C:\Users\hwbox\AppData\Local\JetBrains\PyCharm2026.2\log\threadDumps-freeze-20260803-151003-PY-262.8665.369\threadDump-20260803-151006.txt
【APMWatcher】mainThreadInfo: “AWT-EventQueue-0” prio=10 Id=49 RUNNABLE
at com.intellij.vcs.gitlab.git.GitLabShareProjectActionProvider.(GitLabShareProjectActionProvider.kt:14)
at java.base@25.0.3/java.lang.invoke.DirectMethodHandle$Holder.newInvokeSpecial(DirectMethodHandle$Holder)
at java.base@25.0.3/java.lang.invoke.Invokers$Holder.invoke_MT(Invokers$Holder)
at com.intellij.serviceContainer.ComponentManagerImpl.findConstructorAndInstantiateClass(ComponentManagerImpl.kt:965)
at com.intellij.serviceContainer.ComponentManagerImpl.doInstantiateClass(ComponentManagerImpl.kt:974)
at com.intellij.serviceContainer.ComponentManagerImpl.instantiateClass$lambda$1$0(ComponentManagerImpl.kt:958)
at com.intellij.serviceContainer.ComponentManagerImpl$$Lambda/0x0000000033766c00.invoke(Unknown Source)
at com.intellij.concurrency.ThreadContext.installThreadContext(threadContext.kt:307)
…

【TeaMetrics】reportDumpedThreads start
【APMWatcher】dumpThreads C:\Users\hwbox\AppData\Local\JetBrains\PyCharm2026.2\log\threadDumps-freeze-20260803-151017-PY-262.8665.369\threadDump-20260803-151018.txt
【TeaMetrics】reportDumpedThreads start
【APMWatcher】mainThreadInfo: “AWT-EventQueue-0” prio=10 Id=49 RUNNABLE
at com.intellij.openapi.externalSystem.service.RemoteExternalSystemCommunicationManager.(RemoteExternalSystemCommunicationManager.java:79)
at java.base@25.0.3/java.lang.invoke.DirectMethodHandle$Holder.newInvokeSpecial(DirectMethodHandle$Holder)
at java.base@25.0.3/java.lang.invoke.Invokers$Holder.invoke_MT(Invokers$Holder)
at com.intellij.platform.instanceContainer.instantiation.InstantiateKt.instantiate$lambda$0(instantiate.kt:48)
at com.intellij.platform.instanceContainer.instantiation.InstantiateKt$$Lambda/0x000000003373d000.invoke(Unknown Source)
at com.intellij.platform.instanceContainer.instantiation.InstantiateKt.instantiate$lambda$3$0(instantiate.kt:294)
at com.intellij.platform.instanceContainer.instantiation.InstantiateKt$$Lambda/0x000000003373d800.invoke(Unknown Source)
at com.intellij.platform.instanceContainer.instantiation.InstantiateKt.withStoredTemporaryContext(instantiate.kt:310)
…

【APMWatcher】dumpThreads C:\Users\hwbox\AppData\Local\JetBrains\PyCharm2026.2\log\threadDumps-freeze-20260803-151039-PY-262.8665.369\threadDump-20260803-151043.txt
【APMWatcher】mainThreadInfo: “AWT-EventQueue-0” prio=10 Id=49 RUNNABLE
at java.base@25.0.3/java.lang.ClassLoader.defineClass0(Native Method)
at java.base@25.0.3/java.lang.System$1.defineClass(System.java:2063)
at java.base@25.0.3/java.lang.invoke.MethodHandles$Lookup$ClassDefiner.defineClass(MethodHandles.java:2354)
at java.base@25.0.3/java.lang.invoke.InnerClassLambdaMetafactory.generateInnerClass(InnerClassLambdaMetafactory.java:355)
at java.base@25.0.3/java.lang.invoke.InnerClassLambdaMetafactory.spinInnerClass(InnerClassLambdaMetafactory.java:282)
at java.base@25.0.3/java.lang.invoke.InnerClassLambdaMetafactory.buildCallSite(InnerClassLambdaMetafactory.java:214)
at java.base@25.0.3/java.lang.invoke.LambdaMetafactory.metafactory(LambdaMetafactory.java:354)
at java.base@25.0.3/java.lang.invoke.DirectMethodHandle$Holder.invokeStatic(DirectMethodHandle$Holder)
…

【TeaMetrics】reportDumpedThreads start
【APMWatcher】dumpThreads C:\Users\hwbox\AppData\Local\JetBrains\PyCharm2026.2\log\threadDumps-freeze-20260803-151051-PY-262.8665.369\threadDump-20260803-151055.txt
【APMWatcher】mainThreadInfo: “AWT-EventQueue-0” prio=10 Id=49 RUNNABLE
at com.intellij.xdebugger.impl.breakpoints.XBreakpointVisualRepresentation.redrawInlineInlays(XBreakpointVisualRepresentation.kt:259)
at com.intellij.xdebugger.impl.breakpoints.XBreakpointVisualRepresentation.redrawInlineInlays(XBreakpointVisualRepresentation.kt:251)
at com.intellij.xdebugger.impl.breakpoints.XBreakpointVisualRepresentation.createHighlighter(XBreakpointVisualRepresentation.kt:207)
at com.intellij.xdebugger.impl.breakpoints.XBreakpointVisualRepresentation.access$createHighlighter(XBreakpointVisualRepresentation.kt:58)
at com.intellij.xdebugger.impl.breakpoints.XBreakpointVisualRepresentation$internalUpdateUI$4.invokeSuspend(XBreakpointVisualRepresentation.kt:140)
at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:34)
at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:100)
at com.intellij.openapi.application.impl.DispatchedRunnable.run(DispatchedRunnable.kt:42)
…

【TeaMetrics】reportDumpedThreads skip
2026-08-03 15:10:55.987 [INFO] [client] current arch: amd64
2026-08-03 15:10:57.248 [INFO] [client] OsVersion :10.0
2026-08-03 15:10:57.248 [INFO] [client] This is Windows: 10.0
2026-08-03 15:10:57.258 [INFO] [client] ai server process.pid: 17536
2026-08-03 15:10:57.529 [INFO] [client] Connecting to AhaIPC server: PyCharm-ai-server-1.7.0.2
2026-08-03 15:11:05.641 [INFO] [client] Attempting AhaIPC connect…
2026-08-03 15:11:07.902 [INFO] [client] [AhaIPC] Initializing connection to ‘jetbrain-ai-server-1.7.0.2-1aaabe’ with identity ‘client-b619778d-41e0-4724-9a5a-069ddf4e2052’
2026-08-03 15:11:08.927 [INFO] [client] Connected to AhaIPC server: PyCharm-ai-server-1.7.0.2
2026-08-03 15:11:13.200 [INFO] [client] [AhaIPC] [AhaIPC] Old native directory cleanup summary: 1 cleaned, 0 skipped (locked)
2026-08-03 15:11:13.626 [INFO] [client] [AhaIPC] [AhaIPC] Native library loaded: libzmq-mt-4_3_6.dll from C:\Users\hwbox\AppData\Local\Temp\aha_ipc_native_11890412025512768396\libzmq-mt-4_3_6.dll
2026-08-03 15:11:13.649 [INFO] [client] [AhaIPC] [AhaIPC] Native library loaded: jzmq.dll from C:\Users\hwbox\AppData\Local\Temp\aha_ipc_native_11890412025512768396\jzmq.dll
2026-08-03 15:11:14.846 [INFO] [client] [AhaIPC] Connecting to: ipc://C:\Users\hwbox\AppData\Local\Temp\aha\jetbrain-ai-server-1.7.0.2-1aaabe.sock
2026-08-03 15:11:16.179 [INFO] [client] [AhaIPC] LivenessManager: create new PeerInfo for peer: jetbrain-ai-server-1.7.0.2-1aaabe
2026-08-03 15:11:16.727 [INFO] [client] [AhaIPC] LivenessManager: New PeerInfo created with lastSeen: 2026-08-03 15:11:16.366 +0800, state: ALIVE
【APMWatcher】dumpThreads C:\Users\hwbox\AppData\Local\JetBrains\PyCharm2026.2\log\threadDumps-freeze-20260803-151117-PY-262.8665.369\threadDump-20260803-151118.txt
【APMWatcher】mainThreadInfo: “AWT-EventQueue-0” prio=10 Id=49 RUNNABLE
at java.base@25.0.3/java.lang.ClassLoader.defineClass2(Native Method)
at java.base@25.0.3/java.lang.ClassLoader.defineClass(ClassLoader.java:1052)
at app//com.intellij.util.lang.UrlClassLoader.consumeClassData(UrlClassLoader.java:341)
at app//com.intellij.util.lang.ZipResourceFile.findClass(ZipResourceFile.java:118)
at app//com.intellij.util.lang.JarLoader.findClass(JarLoader.java:60)
at app//com.intellij.util.lang.ClassPath.findClassInLoader(ClassPath.java:306)
at app//com.intellij.util.lang.ClassPath.findClass(ClassPath.java:256)
at app//com.intellij.util.lang.UrlClassLoader.findClass(UrlClassLoader.java:262)
…

【TeaMetrics】reportDumpedThreads skip
【APMWatcher】dumpThreads C:\Users\hwbox\AppData\Local\JetBrains\PyCharm2026.2\log\threadDumps-freeze-20260803-151149-PY-262.8665.369\threadDump-20260803-151150.txt
【TeaMetrics】reportDumpedThreads skip
【APMWatcher】mainThreadInfo: “AWT-EventQueue-0” prio=10 Id=49 RUNNABLE
at java.base@25.0.3/java.lang.ClassLoader.defineClass0(Native Method)
at java.base@25.0.3/java.lang.System$1.defineClass(System.java:2063)
at java.base@25.0.3/java.lang.invoke.MethodHandles$Lookup$ClassDefiner.defineClass(MethodHandles.java:2354)
at java.base@25.0.3/java.lang.invoke.InvokerBytecodeGenerator.loadMethod(InvokerBytecodeGenerator.java:227)
at java.base@25.0.3/java.lang.invoke.InvokerBytecodeGenerator.generateCustomizedCode(InvokerBytecodeGenerator.java:514)
at java.base@25.0.3/java.lang.invoke.LambdaForm.compileToBytecode(LambdaForm.java:804)
at java.base@25.0.3/java.lang.invoke.DirectMethodHandle.makePreparedLambdaForm(DirectMethodHandle.java:308)
at java.base@25.0.3/java.lang.invoke.DirectMethodHandle.preparedLambdaForm(DirectMethodHandle.java:230)
…

2026-08-03 15:11:55.321 [INFO] [client] Connected to initialize AI server…
【APMWatcher】dumpThreads C:\Users\hwbox\AppData\Local\JetBrains\PyCharm2026.2\log\threadDumps-freeze-20260803-151155-PY-262.8665.369\threadDump-20260803-151155.txt
【APMWatcher】mainThreadInfo: “AWT-EventQueue-0” prio=10 Id=49 RUNNABLE
at com.intellij.openapi.progress.util.ProgressWindow.(ProgressWindow.java:128)
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…

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【APMWatcher】dumpThreads C:\Users\hwbox\AppData\Local\JetBrains\PyCharm2026.2\log\threadDumps-freeze-20260803-151211-PY-262.8665.369\threadDump-20260803-151211.txt
【APMWatcher】mainThreadInfo: “AWT-EventQueue-0” prio=10 Id=49 RUNNABLE
at java.base@25.0.3/java.lang.ClassLoader.defineClass0(Native Method)
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at java.base@25.0.3/java.lang.invoke.MethodHandles$Lookup$ClassDefiner.defineClass(MethodHandles.java:2354)
at java.base@25.0.3/java.lang.invoke.InnerClassLambdaMetafactory.generateInnerClass(InnerClassLambdaMetafactory.java:355)
at java.base@25.0.3/java.lang.invoke.InnerClassLambdaMetafactory.spinInnerClass(InnerClassLambdaMetafactory.java:282)
at java.base@25.0.3/java.lang.invoke.InnerClassLambdaMetafactory.buildCallSite(InnerClassLambdaMetafactory.java:214)
at java.base@25.0.3/java.lang.invoke.LambdaMetafactory.metafactory(LambdaMetafactory.java:354)
at java.base@25.0.3/java.lang.invoke.DirectMethodHandle$Holder.invokeStatic(DirectMethodHandle$Holder)
…

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【APMWatcher】mainThreadInfo: “AWT-EventQueue-0” prio=10 Id=49 RUNNABLE
at java.base@25.0.3/java.lang.ClassLoader.defineClass0(Native Method)
at java.base@25.0.3/java.lang.System$1.defineClass(System.java:2063)
at java.base@25.0.3/java.lang.invoke.MethodHandles$Lookup$ClassDefiner.defineClass(MethodHandles.java:2354)
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at java.base@25.0.3/java.lang.invoke.InnerClassLambdaMetafactory.spinInnerClass(InnerClassLambdaMetafactory.java:282)
at java.base@25.0.3/java.lang.invoke.InnerClassLambdaMetafactory.buildCallSite(InnerClassLambdaMetafactory.java:214)
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at java.base@25.0.3/java.lang.invoke.DirectMethodHandle$Holder.invokeStatic(DirectMethodHandle$Holder)
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【APMWatcher】dumpThreads C:\Users\hwbox\AppData\Local\JetBrains\PyCharm2026.2\log\threadDumps-freeze-20260803-151225-PY-262.8665.369\threadDump-20260803-151225.txt
【APMWatcher】mainThreadInfo: “AWT-EventQueue-0” prio=10 Id=49 RUNNABLE
at java.base@25.0.3/jdk.internal.reflect.Reflection.getCallerClass(Native Method)
at java.base@25.0.3/jdk.internal.foreign.AbstractMemorySegmentImpl.reinterpret(AbstractMemorySegmentImpl.java:143)
at java.desktop@25.0.3/sun.font.StrikeCache.getGlyphPixelBytes(StrikeCache.java:290)
at java.desktop@25.0.3/sun.font.GlyphList.getGrayBits(GlyphList.java:361)
at java.desktop@25.0.3/sun.java2d.pipe.TextRenderer.drawGlyphList(TextRenderer.java:83)
at java.desktop@25.0.3/sun.java2d.pipe.GlyphListPipe.drawString(GlyphListPipe.java:71)
at java.desktop@25.0.3/sun.java2d.pipe.ValidatePipe.drawString(ValidatePipe.java:165)
at java.desktop@25.0.3/sun.java2d.SunGraphics2D.drawString(SunGraphics2D.java:2964)
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2026-08-03 15:12:28.995 [INFO] [client] [AhaIPC] LivenessManager: detected system sleep (time jump: 81474ms).
2026-08-03 15:12:28.995 [INFO] [client] [AhaIPC] LivenessManager: reset lastSeen. peer: jetbrain-ai-server-1.7.0.2-1aaabe, lastSeen: 2026-08-03 15:12:28.995 +0800
2026-08-03 15:12:48.997 [ERROR] [client] ai server init error: java.util.concurrent.TimeoutException
2026-08-03 15:12:48.997 [INFO] [client] starting ai server initialization
2026-08-03 15:12:48.998 [INFO] [client] ai server init start
2026-08-03 15:12:48.998 [INFO] [client] ai server init boot config
2026-08-03 15:12:49.000 [INFO] [client] current arch: amd64
2026-08-03 15:12:49.001 [INFO] [client] OsVersion :10.0
2026-08-03 15:12:49.001 [INFO] [client] This is Windows: 10.0
2026-08-03 15:12:49.006 [INFO] [client] ai server process.pid: 26928
2026-08-03 15:12:49.007 [INFO] [client] Connecting to AhaIPC server: PyCharm-ai-server-1.7.0.2
2026-08-03 15:12:49.007 [INFO] [client] Attempting AhaIPC connect…
2026-08-03 15:12:49.007 [INFO] [client] [AhaIPC] Initializing connection to ‘jetbrain-ai-server-1.7.0.2-1aaabe’ with identity ‘client-27002371-6035-4a48-8725-7079cbfd39dc’
2026-08-03 15:12:49.008 [INFO] [client] Connected to AhaIPC server: PyCharm-ai-server-1.7.0.2
2026-08-03 15:12:49.011 [INFO] [client] Connected to initialize AI server…
2026-08-03 15:12:49.014 [INFO] [client] [AhaIPC] Connecting to: ipc://C:\Users\hwbox\AppData\Local\Temp\aha\jetbrain-ai-server-1.7.0.2-1aaabe.sock
2026-08-03 15:12:49.014 [INFO] [client] [AhaIPC] LivenessManager: create new PeerInfo for peer: jetbrain-ai-server-1.7.0.2-1aaabe
2026-08-03 15:12:49.014 [INFO] [client] [AhaIPC] LivenessManager: New PeerInfo created with lastSeen: 2026-08-03 15:12:49.014 +0800, state: ALIVE
【TeaMetrics】report apm_aiserver_start success
【TeaMetrics】report plugin_common_action success
【APMWatcher】dumpThreads C:\Users\hwbox\AppData\Local\JetBrains\PyCharm2026.2\log\threadDumps-freeze-20260803-151252-PY-262.8665.369\threadDump-20260803-151253.txt
【APMWatcher】mainThreadInfo: “AWT-EventQueue-0” prio=10 Id=49 RUNNABLE
at java.base@25.0.3/jdk.internal.reflect.Reflection.getCallerClass(Native Method)
at java.base@25.0.3/jdk.internal.foreign.AbstractMemorySegmentImpl.reinterpret(AbstractMemorySegmentImpl.java:143)
at java.desktop@25.0.3/sun.font.StrikeCache.getGlyphXAdvance(StrikeCache.java:166)
at java.desktop@25.0.3/sun.font.FileFontStrike.getGlyphMetrics(FileFontStrike.java:910)
at java.desktop@25.0.3/sun.font.FileFontStrike.getGlyphAdvance(FileFontStrike.java:748)
at java.desktop@25.0.3/sun.font.FileFontStrike.getGlyphAdvance(FileFontStrike.java:668)
at java.desktop@25.0.3/sun.font.CompositeStrike.getGlyphAdvance(CompositeStrike.java:148)
at java.desktop@25.0.3/sun.font.CompositeStrike.getCodePointAdvance(CompositeStrike.java:159)
…

【TeaMetrics】reportDumpedThreads skip
【APMWatcher】dumpThreads C:\Users\hwbox\AppData\Local\JetBrains\PyCharm2026.2\log\threadDumps-freeze-20260803-151252-PY-262.8665.369\threadDump-20260803-151258.txt
【APMWatcher】mainThreadInfo: “AWT-EventQueue-0” prio=10 Id=49 TIMED_WAITING on java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject@33828f8a
at java.base@25.0.3/jdk.internal.misc.Unsafe.park(Native Method)

  • waiting on java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject@33828f8a
    at java.base@25.0.3/java.util.concurrent.locks.LockSupport.parkNanos(LockSupport.java:271)
    at java.base@25.0.3/java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.awaitNanos(AbstractQueuedSynchronizer.java:1803)
    at java.base@25.0.3/java.util.concurrent.LinkedBlockingQueue.poll(LinkedBlockingQueue.java:460)
    at com.intellij.openapi.progress.util.EventStealer.waitForPing(EventStealer.java:126)
    at com.intellij.openapi.progress.util.SuvorovProgress.showNiceOverlay(SuvorovProgress.kt:234)
    at com.intellij.openapi.progress.util.SuvorovProgress.dispatchEventsUntilComputationCompletes(SuvorovProgress.kt:168)
    at com.intellij.openapi.application.impl.ApplicationImpl.lambda$postInit$2(ApplicationImpl.java:1457)
    …

【TeaMetrics】reportDumpedThreads skip
2026-08-03 15:12:59.951 [INFO] [client] [AhaIPC] LivenessManager: detected system sleep (time jump: 9967ms).
2026-08-03 15:12:59.952 [INFO] [client] [AhaIPC] LivenessManager: reset lastSeen. peer: jetbrain-ai-server-1.7.0.2-1aaabe, lastSeen: 2026-08-03 15:12:59.951 +0800
2026-08-03 15:12:59.964 [INFO] [client] [AhaIPC] LivenessManager: detected system sleep (time jump: 9967ms).
2026-08-03 15:12:59.965 [INFO] [client] [AhaIPC] LivenessManager: reset lastSeen. peer: jetbrain-ai-server-1.7.0.2-1aaabe, lastSeen: 2026-08-03 15:12:59.964 +0800
2026-08-03 15:13:00.380 [INFO] [client] ai server init success, cost 11382ms
【TeaMetrics】report plugin_common_action success
【APMWatcher】dumpThreads C:\Users\hwbox\AppData\Local\JetBrains\PyCharm2026.2\log\threadDumps-freeze-20260803-151252-PY-262.8665.369\threadDump-20260803-151304.txt
【APMWatcher】mainThreadInfo: “AWT-EventQueue-0” prio=10 Id=49 TIMED_WAITING on java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject@33828f8a
at java.base@25.0.3/jdk.internal.misc.Unsafe.park(Native Method)

  • waiting on java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject@33828f8a
    at java.base@25.0.3/java.util.concurrent.locks.LockSupport.parkNanos(LockSupport.java:271)
    at java.base@25.0.3/java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.awaitNanos(AbstractQueuedSynchronizer.java:1803)
    at java.base@25.0.3/java.util.concurrent.LinkedBlockingQueue.poll(LinkedBlockingQueue.java:460)
    at com.intellij.openapi.progress.util.EventStealer.waitForPing(EventStealer.java:126)
    at com.intellij.openapi.progress.util.SuvorovProgress.showNiceOverlay(SuvorovProgress.kt:234)
    at com.intellij.openapi.progress.util.SuvorovProgress.dispatchEventsUntilComputationCompletes(SuvorovProgress.kt:168)
    at com.intellij.openapi.application.impl.ApplicationImpl.lambda$postInit$2(ApplicationImpl.java:1457)
    …

【TeaMetrics】reportDumpedThreads skip
2026-08-03 15:13:12.131 [INFO] [client] start to check and update chatBootConfigFile..
【APMWatcher】dumpThreads C:\Users\hwbox\AppData\Local\JetBrains\PyCharm2026.2\log\threadDumps-freeze-20260803-151328-PY-262.8665.369\threadDump-20260803-151331.txt
【APMWatcher】mainThreadInfo: “AWT-EventQueue-0” prio=10 Id=49 RUNNABLE
at java.base@25.0.3/java.lang.ClassLoader.defineClass2(Native Method)
at java.base@25.0.3/java.lang.ClassLoader.defineClass(ClassLoader.java:1052)
at app//com.intellij.util.lang.UrlClassLoader.consumeClassData(UrlClassLoader.java:341)
at app//com.intellij.util.lang.ZipResourceFile.findClass(ZipResourceFile.java:118)
at app//com.intellij.util.lang.JarLoader.findClass(JarLoader.java:60)
at app//com.intellij.util.lang.ClassPath.findClassInLoader(ClassPath.java:306)
at app//com.intellij.util.lang.ClassPath.findClass(ClassPath.java:256)
at app//com.intellij.util.lang.UrlClassLoader.findClass(UrlClassLoader.java:262)
…

【TeaMetrics】reportDumpedThreads skip
2026-08-03 15:13:51.010 [INFO] [client] onEnterpriseMcpWhitelistUpdated: globalEnable=false, whitelists=0
【APMWatcher】dumpThreads C:\Users\hwbox\AppData\Local\JetBrains\PyCharm2026.2\log\threadDumps-freeze-20260803-151353-PY-262.8665.369\threadDump-20260803-151353.txt
【APMWatcher】mainThreadInfo: “AWT-EventQueue-0” prio=10 Id=49 RUNNABLE
at com.intellij.ui.EditorNotificationPanel$ActionHyperlinkLabel.(EditorNotificationPanel.java:596)
at com.intellij.ui.EditorNotificationPanel.createActionLabel(EditorNotificationPanel.java:471)
at com.intellij.ui.EditorNotificationPanel.createActionLabel(EditorNotificationPanel.java:422)
at com.intellij.performanceTesting.freezes.PluginFreezeNotificationPanel.collectNotificationData$lambda$0(PluginFreezeNotificationPanel.kt:90)
at com.intellij.performanceTesting.freezes.PluginFreezeNotificationPanel$$Lambda/0x0000000036c3d000.apply(Unknown Source)
at com.intellij.ui.EditorNotificationsImpl$updateEditors$job$1$2.invokeSuspend(EditorNotificationsImpl.kt:305)
at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:34)
at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:100)
…

【TeaMetrics】reportDumpedThreads skip

4

收到你的详细日志啦！从日志里能看到 AI 服务在初始化时确实出现过超时（TimeoutException），不过后续也显示初始化成功了，并且识别到了企业环境。

但关于切换企业账号后模型列表没有刷新、之前可用的模型找不到的具体解决办法，这个我在知识库里暂时没翻到准确的说明，不太敢给你拍脑袋的步骤。

建议你把这份完整的日志、截图以及你的企业账号信息，直接发邮件到 feedback@mail.trae.cn 跟客服确认下，他们能帮你在后台排查下是不是账号状态或模型权限没有正确同步过来~

感谢你提供这么详细的排查信息！有其他使用上的问题随时叫我 :blush:

5

能否请在线工程师人工回复一下，可能已有现成的方案了呢？

6

好的，已为你转人工同学跟进，请稍候，这边不再自动回复。

7

还是没有人回复一下么？

8

您好，企业版问题问下那边的客服哈https://www.trae.cn/enterprise

9

我的插件问题：切换企业账号后模型列表没有刷新、之前可用的模型没有了。企业版的trae cn 客户端是可用的。

10

企业版的trae cn 的模型选择多了一个auto，加一个模型选择有两个参数了。这是不是插件无法获取模型的问题？

11

问了火山引擎的工程师，开了工单才有人回复最后解决了。应该是刷新时不小心点过用旧版，后来又更新了用新版。此时要。在“MarsCodeAppSettings.xml”配置文件中，将“shouldUseWebviewByUser”的value值改为“true”，重启后就可以看见最新的模型了。
回复在这里，希望也能帮到同样问题的人。